Returns & Exchanges
If you are not satisfied with your purchase please return in new condition, within 30 days of the delivery
date for credit to your account, exchange, or adjustment, minus shipping costs. After this date the
manufacturers’ warranty applies.
With all returns, please include your name, shipping address, phone number, e-mail address (if available), a
copy of your invoice/receipt, and an explanation of what you want done with your return; (i.e. refund your
credit card, exchange for another item, etc). Please include all original packing materials in return
shipment. Refunds will be credited to the original purchasing account only. Please allow 30 days for us to
process your request. A 10% restocking fee may apply.
Please insure all returned goods for the full retail price. We cannot be responsible for items which are
damaged or lost in shipment when being returned. Returns should be shipped via UPS / FedEx or insured
Parcel Post. Merchandise returned COD will not be accepted.
Regular shipping charges apply on all returns, exchanges and warranty concerns.
Custom orders follow a special ordering procedure and will be agreed upon before manufacturing. Custom
orders do not qualify for return or exchange. If issues arise with a custom order the manufacturer
KBC Kennels offers a 1-year limited warranty on manufacturer defects. KBC Kennels’ only responsibility
shall be limited to repair or replacement of the defective product. KBC Kennels will not be responsible for
any costs, losses or damages incurred as a result of loss or use of product. This warranty is subject to the
following limitations in addition to any imposed by virtue of applicable law.
Excluded from coverage under this warranty are the following but not limited to:
Damages from wear and tear by your pet
Damage resulting from abuse, misuse or carelessness
Intentional damage and/or breakage
Warpage from exposure to heavy weight on top, heat, rain, or snow
Damage resulting from improper installation of accessories
Any damage caused from anything other than defects in material or workmanship
Any Alterations or modifications done by customer
Damage from the use of solvents, adhesive, or cleaning solutions
Please see the policy under returns and exchanges for return shipping info. The same polices apply to
warranty shipping. To save customer time and money, you may first email photos of the issue to
[email protected], label subject heading “Warranty”. Please allow 10- business days for KBC
Kennels to respond to potential warranty emails.
Customer is responsible for all freight/shipping charges. However, you will be credited for shipping if the
product was damaged or defective upon receipt, or the wrong item was shipped. Please include the shipping
receipt in your return package to ensure proper credit.